Diagnostic checklist
Symptoms
Section titled “Symptoms”A session is stuck, reports an error, has no expected transcript or summary, or a model or capture action does not complete.
Likely causes
Section titled “Likely causes”The failure is usually in one distinct stage: permission, model availability, runtime startup, media conversion, transcription, generation, provider configuration, or indexing.
Fast checks
Section titled “Fast checks”- Read the session status and exact error text.
- Confirm whether you chose Local Mode or External API.
- Check that the required model is installed for a local action.
- Keep the original recording and do not reset data yet.
Resolution
Section titled “Resolution”Use the page for the first failed stage, not a later visible symptom. For example, resolve conversion before troubleshooting transcription, and resolve a missing model before troubleshooting a local summary.
Data-loss warning
Section titled “Data-loss warning”Reset app data removes sessions and settings but is not a general repair tool. It also leaves normalized audio files and exports outside its ordinary cleanup path.
Information to collect for support
Section titled “Information to collect for support”Collect the application version, macOS version, session status, exact message, provider mode, selected model, and a safe description of the source media. Do not send recordings, transcripts, or API keys unless you have an approved secure process.