Performance and memory
Symptoms
Section titled “Symptoms”Model preparation, transcription, local summaries, chat, or indexing takes longer than expected or makes the device less responsive.
Likely causes
Section titled “Likely causes”Source duration, model size, available memory, active applications, local runtime startup, and hardware characteristics affect local work. The catalog’s size estimates are not validated performance requirements.
Fast checks
Section titled “Fast checks”Identify the current stage and model, allow one active operation to finish or fail, and compare a short safe recording with the same settings.
Resolution
Section titled “Resolution”Choose a smaller installed local model only after testing whether its output is acceptable for the task. Avoid concurrent model downloads and other resource-heavy applications when you need a stable local run. Report reproducible behavior instead of assuming a device is supported or unsupported.
Data-loss warning
Section titled “Data-loss warning”Do not force a reset during active recording, conversion, download, or generation. Preserve source recordings and exports before making destructive changes.
Information to collect for support
Section titled “Information to collect for support”Collect model identifier, task type, media duration, available-storage observation, device and macOS details, elapsed time, and whether the operation eventually completes.